Service Related FAQ

How much do you charge for a website?

Our website packages usually range from INR 15K to INR 200K (USD 550 to USD 3500). However it really depends on what kind of website ( Fully custom / CMS Based / Theme Based etc ) you need and the addon features you require with your website.

Why are you cheaper than many other digital agencies?

Well, we’ve also been asked that question too. We spend a lot of time researching, planning the user’s journey through your site and then finally with the design and build. We’re typically cheaper than larger agencies because…

  • We work remotely which means you don’t pay for the water cooler or beanbag chairs.
  • We’re have a smaller team who take on a limited amount of clients each year. Thus, you won’t be talking to account managers, you’ll talk directly to the owners.

Which payment methods do you accept?

You can pay us for services via Paypal or Stripe payment gateway if you are not from India. For India based customers we do accept Paytm, UPI, PhonePE, GooglePay, NEFT, Cheque and Cash ( Limited Locations ).

How long does it take to build a website?

It takes approximately 3-7 weeks to build a brand new website from start to finish, providing we have all the information from you. Our full web design process is broken down here. Generally speaking, the website will only take a long time if we are still waiting for text and images from yourself.

How do we communicate throughout the website build?

Before we begin working together, we’ll usually have an initially chat on the phone or via Skype to discuss the project. Once we get started, most of the communication will take place over email. This makes the process a lot easier as we’ll have all of the information saved and can come back to it later. Once we’ve finished the project, we will book in your 1hr digital marketing training session.

What domain name should I choose?

The choice of domain name depends on how you plan to use it. In most cases, it makes sense to choose one that is easy to pronounce and spell if you will be telling people about it over the phone. Above all, you should choose a name that is memorable and not confusing.

Once my website design is completed, what after-sales service do you offer?

We fully support any website we design and are always available should you encounter any problems or require new enhancements for which their may be some additional costs.

Will my website design be search-engine friendly?

All our websites are created by experienced SEO teams who head developers and designers, thus, search engines optimization is always in our mind, and all designs are compliant with search engine guidelines. It is a good idea for your website to be re-evaluated from time to time as search engines do alter their rules and algorithms. This will ensure that your site is up to date and compliant with new rules.

I run a medium-sized business and want an online presence to promote my business. What's the first step?

You need a domain name, a Web server and a professionally developed website. You also need the website to be uploaded to your host and promoted to search engines. GalaxyVisions can help you with all aspects of getting a website up and running.

Are there hidden costs with Web design services?

No. We discuss your website requirements, addons and the price accordingly. Once you have placed your order with us, we will adhere to our quoted price if you do not include a new feature at a later date.

Can you provide domain and hosting services?

Yes. You do not have to worry about who to call if you have problems. We can take care of everything from registering your domain name and designing your site to building it and maintaining it for years to come.

What kind of after sales support do you provide?

We provide a basic free support and a fast priority support via phone, remote support, chat and email. For those looking for free support, you can reach us with an e-mail or chat message and we will get to you as soon as possible. For priority support you can contact us directly or mention the word PS on chat while chatting to avail instant support.

What are my options for e-commerce?

You can take payments online in a number of ways. The first option is PayPal, an inexpensive way to start taking payments quickly. With PayPal, your visitors can pay with a credit card or by sending a payment from their checking account. PayPal provides a shopping cart and many other free services that are helpful to sites that are starting out. They charge 2.9% plus $.30 per transaction and have no start-up fees. PayPal, however, is not a very customizable solution, and it can have a "start-up" feel. However, this is changing and many mainstream sites are now accepting PayPal as more and more people have PayPal accounts. PayPal provides a very easy way to integrate a shopping cart into your site, which reduces development time. There is also the option of creating a full e-commerce solution.

This involves many different components - a merchant account from a bank, a payment gateway service that allows you to accept payments into your merchant account from your website, a shopping cart or payment script that integrates with your payment gateway, and certain elements of the server environment like having an SSL certificate and a static IP. Full e-commerce is much more expensive and time-consuming to develop than PayPal, but it can be integrated into your site for a truly seamless payment experience. It can also save you money in the long run if you are doing a lot of sales.

Can I have an e-commerce system for my website?

Yes. We have secure servers (SSL) that use the latest encryption methods to ensure that your customers can buy from you website knowing that the information they enter is secure and safe. If you want your customers' payments to be "cleared online," we can interface to PayPal, RazorPay, PayuMoney, Stripe, Authorize.NET, 2checkout etc.

I already have a website and it needs updating. Can you help me?

Yes. We are happy to look at your existing site and give you a quote for updating it periodically.

Do you redesign existing websites?

Yes. We can redesign existing sites and retain your organization's style or give you a completely new look. We also can provide a free website evaluation. We will show you how your site can take advantage of the latest Web and SEO technologies.



Website Addon Related FAQ

Do you provide free software?

We don’t provide any free plan for any software at this moment, but we do offer a 14 day free demo or trial for all our products where you can use or test the software.

Tell me about licences?

We have 2 licence options for all the softwares we sell here on this website. The basic licence which is also the default one and the extended licence for those who wish to resell our software packages.

Which payment methods do you accept?

You can pay us via Paypal or Stripe payment gateway if you are not from India. For India based customers we do accept Paytm, UPI, PhonePE, GooglePay, NEFT, Cheque and Cash ( Limited Locations ).

Are there long-term contracts?

No. Once you purchase a product and dtart using it there are not any long-term contracts or terms associated.

Is there any setup or installation fee?

You can either install and setup the software on your own via the documentation we provide or let us professionally install the software for you at a nominal cost.

How many users can simultaneously use a software?

Most of our softwares have been tested to perfectly work with upto 25000 users and simultaneously upto 450 users simultaneously. Our softwares are already optimized for scalability and stability in high stress environments.

Do you provide any training on how to use a software?

Yes we do provide a free training session to our customers who have just bought a software from us.

Can I decompile or resell the source code?

No. You are not allowed to modify, decompile or resell the source code without our permission at any time. We can modify our softwares for you at an extra cost.

Do I get to see all the features in trial?

Yes, you will get to use all of the features of the software during your free trial so you can be rest assured that it does work for you. After the trial date your billing starts.

What happens after the free trial?

After the free demo trial, you will no longer have access to your software if you haven’t already bought or paid for the software.

What kind of after sales support do you provide?

We provide a basic support and a fast priority support via phone, remote support, chat and email. For those looking for free support, you can reach us with an e-mail or chat message and we will get to you as soon as possible. For priority support you can contact us directly or mention the word PS on chat while chatting to avail instant support.

Do I have to host the software?

We can host your software on our professional grade high speed servers at a cost or else you can host it on your already existing servers. If you dont have rented servers we can help you on that by providing you servers at extra cost.

Is there any yearly renewal cost or other costs?

No there is no yearly renewal cost for software purchased from us. If you have been provided servers by us then there might be a yearly server rent fee associated if you are paying yearly for that.

Do I get free software updates?

Yes we will provide you free software updates for lifetime at no extra cost from your end.

Will you help me import data to database of my software?

We can help you import your database to the new software setup at an extra cost. Kindly talk to us regarding the pricing.

Have a Question?

If you are facing an issue then don't hesitate to contact us at support@startventure.tech so we can help you out or go to our support page.